Monthly Salesforce support — for your CRM, B2B Commerce Cloud, or both — without the enterprise price tag. You get direct access to certified specialists, not a ticket queue.
Salesforce is a powerful platform, but it needs ongoing attention. User permissions get messy. Reports stop reflecting reality. Automations break when someone changes a field. B2B Commerce catalogues go out of date. Small issues pile up until your team stops trusting the system.
Most small businesses can't justify a full-time Salesforce admin. And most large partners charge rates that make ongoing support unaffordable for an SME.
We offer a different model: a monthly support contract with a small business budget, where you speak directly to the people who built your system — or who know Salesforce well enough to fix what someone else built.
All plans include direct access to a certified Salesforce specialist — no ticket queues, no call centres, no account managers between you and the person doing the work.
For businesses that need a safety net
Reactive support for when things go wrong. You log an issue, we fix it — usually within one business day. Covers bug fixes, user issues, and minor configuration changes.
For businesses actively using Salesforce
Proactive monthly support that keeps your system healthy and improving. Regular check-ins, small enhancements, and a partner who understands how your business uses Salesforce.
For businesses growing into Salesforce
A dedicated partner who helps you get more from Salesforce over time — new features, integrations, B2B Commerce updates, and quarterly strategy sessions.
All plans are month-to-month. No minimum contract period. Unused hours do not roll over, but you can upgrade or cancel at any time.
User management, profiles, permission sets, fields, page layouts, record types, validation rules, and process automations.
Product catalogue updates, price list management, storefront configuration, buyer account management, and order workflow fixes.
New reports, updated dashboards, and making sure your team can see the information they actually need to run the business.
Building, fixing, and updating Salesforce Flows — the automations that save your team time and keep your data clean.
Deduplication, data cleanup, import reviews, and making sure the data your team works with is accurate and useful.
Helping new team members get up to speed, creating short how-to guides, and making sure your team's Salesforce knowledge doesn't walk out the door when someone leaves.
Minimum retainer of £3,000–£8,000/month. Your account is managed by a relationship manager who passes requests to consultants you've never met. Questions go into a ticketing system. Response times are measured in days. Small tasks consume large chunks of your hours.
Priced for small business budgets. You message Eduard or Raul directly — on email or WhatsApp — and you get a response from the person who actually knows your system. Small tasks stay small. No ticket queues. No account managers. No minimum term.
No. We support Salesforce environments that were built by other partners or internally. We'll do a quick review of your setup first so we understand what we're supporting before we commit.
No minimum. Our support contracts are month-to-month. We want to earn your ongoing business, not lock you in. Most clients stay with us because the support is good, not because they have to.
We'll tell you before going over your hours and agree on how to proceed. We don't silently bill you for overage without your knowledge.
Yes — this is one of our specialist areas. Eduard Pop holds the Salesforce B2B Commerce Accredited Professional credential and can support all aspects of B2B Commerce including catalogue management, pricing, storefront updates, and order workflows.
Essential plan: within one business day. Managed plan: same day for urgent issues. Strategic plan: same day, always. We're a small team, which means you'll always know who you're talking to and when to expect a response.
Book a free 20-minute call. Tell us what you're using Salesforce for, what's not working, and what you need on an ongoing basis. We'll recommend the right level of support honestly — even if that's less than you expected.
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